Accessibility

This year, Tibi Access is joining the Laneway team to deliver our Patron Support Service, a dedicated accessibility service designed to support patrons with lived experience throughout the festival.

Festivals can be large and at times overwhelming. Tibi's role is to make your experience feel easier, safer, and more supported, so you can focus on enjoying the event.

What is the Patron Support Service?
The Patron Support Service is a specialised accessibility initiative that ensures patrons with lived experience feel supported, safe, and included at every stage of their event experience. The service is delivered by staff with lived experience of disability and/or experience working in the access and events sector, creating a strong sense of understanding, trust, and empathy.

We offer dedicated one-on-one support before and during the event. Support begins with pre-event communication to help you prepare, reduce uncertainty, and understand what to expect on the day. While onsite, our team focuses entirely on you, checking in regularly and adapting to your needs as they change throughout the festival.

How can Tibi support you onsite:
Assistance with navigating the festival site, especially in busy or crowded areas
Support accessing food, drinks, or merchandise if queues feel overwhelming
Escorts to sensory spaces, quiet zones, or other designated areas when you need a break
Reassurance and grounding support during moments of overwhelm
A friendly face to see around the festival

You can book this service by contacting Tibi Access at info@tibiaccess.com

Some seating is available across the site and on the viewing platforms, however this cannot always be guaranteed. If seating helps you manage your day, you’re welcome to bring a compact, backless chair or a seating aid, such as a tripod cane seat, and our team can help direct you to safe locations for use.

Laneway Festival does not offer separate accessible ticket types. All attendees, including those with access requirements, must purchase tickets during the pre-sale and general on-sale periods.
If you require a companion card ticket, you can request one during the ticket purchase process.
If you have already purchased a ticket, please get in touch with Ticketek Customer Service to add a Companion Card Ticket.